Frequently asked questions
License, pricing and open-source
What do I actually receive after I purchase UXWizz?
- License key - unique license code used to automatically download, install or update UXWizz.
- The UXWizz platform - zip archive containing the actual analytics platform:
- Server-side code - Original PHP + MySQL source code.
- Front-end (dashboard) code - Bundled React + Material-UI front-end files as plain HTML/CSS/JS.
- Documentation and instructions.
- Updater - always update to the latest version in a single click
- Support for installation or if you encounter any problems when using UXWizz.
Why isn't UXWizz open-source, shouldn't it be free?
I have strongly considered open-sourcing UXWizz but keeping it license-based allows me to work full-time on it and improve it at a much faster pace than most of the open-source software.
By being focused on the self-hosted aspect (instead of providing a "hosted" solution) my interests are aligned with yours: make UXWizz easy to install, easy to update and highly-performant on any server.
By paying for a UXWizz license you:
- Obtain a high-quality product that has been actively developed for more than 10 years.
- Receive (human) support for installation and any other issues within 24 hours.
- Support the development of new features and improvements.
- Can suggest new features to be implemented.
- Help grow the self-hosted ecosystem and popularity.
Other services cost hundreds per month, why is UXWizz so much cheaper?
There are serveral reasons why UXWizz is a lot more affordable than other similar services:
- Bootstrapped company - The goal is to create high-quality, affordable products, not profits or growth at any cost to satisfy investors.
- Self-hosted only - Heavily reduced operational costs.
- Competing with free products - Platforms like Google Analytics are free to use. Many people would not even consider self-hosting if the monetary commitment was considerable.
- Educating business owners - By providing affordable, high quality self-hosted alternatives to popular services, more and more people might realize that self-hosting is one of the best ways to reduce costs and respect the ever-changing privacy laws.
Techincal
My website doesn't run on PHP, can I still use UXWizz?
Yes, UXWizz can track any website regardless the technology it runs on.
The server on which the UXWizz dashboard is installed on does indeed need PHP to run, but the only requirement for the tracked site is that you can include a small JavaScript tracking file on it.
To see how easy it is to setup a PHP server for UXWizz read the next questions.
The server on which the UXWizz dashboard is installed on does indeed need PHP to run, but the only requirement for the tracked site is that you can include a small JavaScript tracking file on it.
To see how easy it is to setup a PHP server for UXWizz read the next questions.
Isn't self-hosting hard? How long does it take to setup?
It will not take more than 20 minutes to set up your own UXWizz dashboard.
To make the installation process easier I have created a short guide. In the guide I show 3 different ways you can install UXWizz:
To make the installation process easier I have created a short guide. In the guide I show 3 different ways you can install UXWizz:
-
Option 1: On an existing PHP + MySQL server (10-15 minutes)
If you already have a server, you just have to create a new database, upload the UXWizz files and run the auto-installer. - Option 2: On a new server (10-15 minutes)
I recommend installing UXWizz on a dedicated server. No file uploading, coding or configuration required, just follow this short guide. - Option 3: As a WordPress plugin (5 minutes)
This is the quickest way to install UXWizz. Just add the UXWizz WordPress plugin using your wp-admin panel. If your server can run WordPress, it can also run UXWizz.
Does UXWizz affect the performance of my site?
tl;dr: No, UXWizz does not affect your site's performance.
There are several things to consider when talking about performance:
There are several things to consider when talking about performance:
- Small included tracking JavaScript file size:
To track a site, a small JavaScript file has to be included on all its pages.
The size of UXWizz's tracking file is really small, of only 6.5KB minified and gzipped.
In comparison, the Google Analytics tracking script is 18KB minified and gzipped. A HD photo is 300KB. - Optimized tracking performance:
UXWizz regularly sends tracking events from the user's browser to your server using either XHR requests or a tracking pixel.
All those very tiny requests are sent asynchronously without affecting the site's loading or usage performance. - Minimal server resource usage:
You can either install UXWizz on the same server as the tracked site, or on a different server.
- If UXWizz is installed on a different server, it won't use any resources of the server where your site is hosted on.
- If UXWizz is installed on the same server as your site, every user visit will generate a few extra requests to your server.
Those requests are very small and smartly buffered, each request usually translating in a few MySQL queries.
Although those queries are optimized, depending on your server you might see increased CPU or disk usage.
Normally if your server can handle your website's traffic, it can also handle UXWizz on top.
What are the differences between the normal and WordPress versions?
The standalone and WordPress versions are almost identical.
The main difference is that the WordPress version can be installed as a WordPress plugin.
You can still track WordPress sites with the Standalone version or track non-WordPress sites with the wp plugin version.
If you can't decide which one to get, it is recommended get the standalone version and set it up on a dedicated server.
The main difference is that the WordPress version can be installed as a WordPress plugin.
You can still track WordPress sites with the Standalone version or track non-WordPress sites with the wp plugin version.
If you can't decide which one to get, it is recommended get the standalone version and set it up on a dedicated server.
Support and updates
What happens if my updates/support period expires?
You will still be able to use UXWizz, but you will no longer receive updates or be able to contact support anymore.
The updates/support period can be renewed at any time by emailing your intention and license code and support [at] uxwizz.com.
By having paid updates, the sustainability and future development of the platform is guaranteed.
The updates/support period can be renewed at any time by emailing your intention and license code and support [at] uxwizz.com.
By having paid updates, the sustainability and future development of the platform is guaranteed.
How is support provided and what does it include?
Support is provided via email, at support@uxwizz.com and covers issues with installation and usage.
Support does not include any customization or custom features development.
You can still make such requests via the same email. If enough people request a specific feature it will be included in future versions.
Support does not include any customization or custom features development.
You can still make such requests via the same email. If enough people request a specific feature it will be included in future versions.
How does the support extension work?
Everyone hates subscriptions and surprise credit card charges.
Instead, we provide on-demand support and updates period.
What this means, is that you decide if and when you need support or want to update to the latest version.
A support extension purchase gives you access to support and latest updates for three months. (or more if purchasing in bulk)
Does this mean that you have to always pay every three months? No, not at all.
You can use the platform for years without paying anything and, if any point, you require in-depth support or see some features in an update that looks interesting to you, you can decide to pay then and support the future development.
Instead, we provide on-demand support and updates period.
What this means, is that you decide if and when you need support or want to update to the latest version.
A support extension purchase gives you access to support and latest updates for three months. (or more if purchasing in bulk)
Does this mean that you have to always pay every three months? No, not at all.
You can use the platform for years without paying anything and, if any point, you require in-depth support or see some features in an update that looks interesting to you, you can decide to pay then and support the future development.
I have some questions, how can I get in contact?
The quickest way is to use the chat widget in the bottom right corner.
You can also send an e-mail at support@uxwizz.com.
I am happy to respond to any questions you might have, be them related to features, installation, privacy, pricing or licensing options.
You can also send an e-mail at support@uxwizz.com.
I am happy to respond to any questions you might have, be them related to features, installation, privacy, pricing or licensing options.